Terms & Conditions

Money Back Guarantee

If our products don’t impress you, you will receive a prompt refund or exchange. Just return the unused portion within 30 days of receipt. If you have ordered a number of jars, then only one jar can be returned opened. All the other jars must be still sealed. We stand behind our products, we use them ourselves and recommend them to our friends and family.

TERMS & CONDITIONS DELIVERY PAYMENT

Disclaimer

Privacy Policy

Copyright

Costs & Time Frames

Delivery Policy

Returns Policy

Payment Methods

Payment Security

Prices

DISCLAIMER

Please read the information below carefully before using our website as use of this website constitutes acceptance of our terms and conditions.

No information contained on this website or within our service is intended to be or should be taken as medical diagnosis or treatment.  All information is not a substitute for medical advice and is for the purposes of general knowledge only.

Always seek the advice of your General Practitioner, other medical practitioner or qualified health provider when starting any health or nutritional related treatment, continuing with medical treatment, or, with any questions you may have regarding yours or any other party's medical condition.

Vital Health Company Limited make no representations or warranties, implied or expressed, in relation to the accuracy of the information available on this web site or that the information complies with any laws, rules, regulations, procedures, codes or governmental directives, outside of the jurisdiction of New Zealand.

Except as expressly stated herein, Vital Health Company Limited make no representations or warranties, implied or expressed, of any kind, with respect to products sold on this web site. In no event shall Vital Health Company Limited, its directors, employees or representatives be liable for the special, indirect, consequential or punitive damages related to the products sold.

Except as specifically stated on this site, neither Vital Health Company Limited nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.

PRIVACY POLICY

We will never rent, sell, or give your name, email address or any other personal details to anyone outside of our company.

We honor all people as unique individuals and will never share any communication (whether it be written or oral) with anyone outside of the company without your written consent. If you have chosen to use a promotional code, we may pass your name, email and what you purchased on to the person who referred you (the person connected with the promotional code).

Furthermore, we commit to protecting the privacy rights of anyone who visits our site.

We collect email addresses of those who ask to receive information about our products, those who subscribe to our newsletter, and of customers who order products.

We will only use these email addresses to send you information about your order, unique product offerings and discounts, or information specific to the newsletter you have subscribed to.

You will always have the option of removing yourself from a list by following a link at the bottom of our newsletters, unsubscribing on our “Join our mailing list” page, or by sending us an email stating you do not wish to be contacted by email.

Any changes to our privacy policy will be posted on this page.

COPYRIGHT

This site is owned and operated by Vital Health Company Limited.  Company Number: 2384060

Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons other material (collectively "Content" ) as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws.

Copyright © 2010-2015, All Rights Reserved.

DELIVERY CHARGES & TIME FRAMES

We now offer free delivery nationwide on orders over $80*

*After discount where applicable.

Throughout New Zealand, we use either New Zealand Couriers or Poste Haste Couriers, we want your parcel to get to you safely, quickly and at the lowest cost. 

Depending on the time of day that you submit your order, we aim to have your order delivered to you within 1-2 working days. For South Island and rural deliveries, add an extra day to delivery times.

Courier prices are based on the total weight of your order and on your shipping destination and are calculated before you enter any personal details.

All courier prices include Goods & Services Tax (GST).

DELIVERY POLICY

All of our deliveries require a signature and will be delivered during working hours between Monday to Friday, you may prefer to use a work address as your preferred delivery address.

Depending on the time of day that you submit your order, we aim to have your order delivered to you within 1-2 working days.For South Island and rural deliveries, add an extra day to delivery times.
If you are requesting delivery to a rural address, it is essential that you select a rural shipping destination prior to checkout and payment to receive your order.

If you think your parcel should have arrived, we can trace it for you, just send us an email to sales@vitalhealthnz.com so we can trace your order for you.

RETURNS POLICY

We recommend the products we sell to family and friends due to their high quality therefore we guarantee satisfaction.

If you are not completely satisfied, contact us within 30 days of your purchase and we will replace the product or give you a full refund of the purchase price (excluding freight).
PAYMENT METHODS

vitalhealthnz.com sells and delivers products world-wide. If outside New Zealand, please email us the details of your order and we will provide a price including freight/shipping.

Our e-commerce shop uses eWay and PayPal secure payment gateways. 

We accept VISA or MasterCard payments online.

If you are not happy to make a payment online, you can make payment by direct credit into our bank account through your online banking, or by visiting your bank branch.

Our bank account is:  ASB Business Banking, Auckland, Acount No. 12-3209-0450241-00

PAYMENT SECURITY TIPS

*Use a secure browser connection when entering credit card details online. Check that an SSL (lock) symbol is shown in the bottom right of your browser window and that site has a URL that starts with "https".

*Never use your Credit Card number as a form of identification - only enter your Credit Card details when you are ready to make a purchase.

*If you make an online purchase, print out a copy of the transaction for your records. This will make it easier to check against your credit card statement.

*Check that the online merchant or store has a return and refunds policy.

*When using your card to purchase online, look for reputable Internet stores. If you are unsure, request more information from them about the company and the goods and services they are selling.

*When using online payment systems like eWay and PayPal, you get a secure way to complete a transaction. With eWay and PayPal, you can pay without the merchant ever seeing your credit card or bank account number. This significantly limits the information that you share in a financial transaction.

PRICES

All of our prices are in New Zealand Dollars and include Goods & Services Tax (GST) (of 15% since 1 October 2010).

Prices are subject to change at any time without notice.

Promotional Codes and their prices are subject to change at any time without notice.

Please contact us with any questions.

Vital Health Company Limited

51 Paul Matthews Road
Rosedale
Auckland 0632
(09) 448 2773

 

PO Box 303213
North Harbour
Auckland
0751
New Zealand